Officers and their contact information for 2016-17

Zenaide R. Noia, CISR, AAI, CPIA

Zenaide R. Noia joined MAIW in 2009. She served as MAIW Bristol County Public Relation Chair from (2011- 2012), Chapter Director from 2012-2014 ,Scholarship Co Chair from (2014-2015) and President-Elect and Budget & Finance Committee Chair (2015-2016). Zenaide is a Graduate of Fisher College with a degree in Business.

She is employed with Sylvia Group Insurance Agency of North Dartmouth, MA 30 years. Zenaide was hired as a Sales Center Coordinator and during my tenure at Sylvia Insurance I worked in various departments of the organization, including Data Processing Supervisor, Accounting, Assistant Account Manager and currently Personal Lines Account Manager.

Zenaide earned her CISR – Certified Insurance Service Representative, AAI – Accredited Advisor In Insurance and CPIA – Certified Professional Insurance Agent.

Zenaide looks forward to serving as President with a focus on Education and empowerment our members. Zenaide’ s theme for 2016-2017 is the “Keystone Arch”. Zenaide compares MAIW with a “Keystone Arch” because the weight it must carry is the education and empowerment our members. Imagine that the more we do to add “weight” to MAIW, the greater the downward forces placed on it; further tightening and locking the stones of our arch. This what Zenaide desires for MAIW. Her message to members is that we are all a keystone. WE are the final piece that locks it all together.


Monique Duquette, CPIW

Monique has been working in the insurance industry since 1987, working at both the company and agency levels. She currently works at Rogers & Gray Insurance Agency in the Wareham office as a Personal lines Client Manager. Since joining MAIW in 2010, Monique has held numerous positions within the Plymouth Chapter such as, Membership Chair, Program Chair, Safety Chair, Education Chair, Assistant Director and Director.

Monique was awarded the Plymouth Chapter Rookie of the Year in 2010 and Member of the Year in 2013. At the state level, Monique has served as Safety Chair, Co-Chair of the Education Committee and Vice President. Monique attained her broker’s license in 1988, CPIW designation in 2013 and is currently working on the CISR designation. Being a part of MAIW is very rewarding to her not only for the education it offers, but also for the many friendships and memories made each year!

Monique has 3 children and two grandchildren and currently resides in Swansea, MA.


AdrianneVice President
Adrianne M. Grover, AAI,CIC,CISR,CPIW,DAE

Adrianne M. Grover began her insurance career in 1985 at the former Stevenson & Co. Insurance Agency in Pittsfield, MA. She earned her Propery Casualty Broker’s license in 1990. Adrianne held many positions within the agency, becoming the Agency Manager in 1998, the position she held until the company was sold in 2012. She then joined the Commercial Lines Team at Berkshire Insurance Group, Inc., the largest agency in Western Massachusetts, as a Commercial Lines Account Manager, where she happily works to this day.

Adrianne earned her Certified Insurance Service Representative and Certified Professional Insurance Woman designations in 1991, the Accredited Advisory in Insurance in 1995, her Certified Insurance Counselor in 2005 and her Accreditation in General Insurance (AINS) in 2013.

In 1989, Adrianne became a member of the Massachusetts Association of Insurance Women, Inc. and served on various committees, becoming the Director of the Berkshire Chapter in 1992 until 1994. She then service as the MAIW Membership Chair from 1994-1995 before running for elected office and become MAIW Second Vice President in 1995, First Vice President in 1996 and President-Elect in 1997. Health issued forced her to take a hiatus from MAIW, but in 2001 and 2007, she again served as Director of the Berkshire Chaper. She was elected MAIW Vice President in 2008, President-Elect in 2009 and served as MAIW President from 2010-2011. In 2011, she was honored as the Insurance Professional of the Year by the International Association of Insurance Professional and in 2014, was voted the MAIW Member of the Year. Since then, she has served as the MAIW Membership Chair, Norfolk Chapter Assistant Direct and Norfolk Chapter Director from 2014-2016. She has recently been elected to service as MAIW Vice President and Bylaws Committee Chair for the 2016-2017 fiscal year and is looking forward to it.


Liliana Melo

Liliana Melo is an Account Manager at Rua- Dumont- Audet Insurance Agency for over a year and is exploring new roles in the insurance field. Liliana has over twelve years of experience working in insurance. Prior R.D.A, Liliana worked at Partners Insurance Group and Jose Castelo Insurance Group as a Customer Service Representative. Liliana has been a Public Notary since 2004. Liliana participated on the Avon 39 The Walk to End Breast Cancer in Boston and raised over $3,800. Liliana also volunteered as a Patient Representative for 2 years at St. Anne’s Hospital in Fall River.

Liliana enjoys volunteering as a fundraiser participant walker for non profit organizations, including: American Heart Association, Steppingstone Incorporated, Jimmy Fund, Leukemia and Stroke Awareness. Liliana is a member of the MAIW- Bristol County Chapter and volunteers as Publicity Chair. Liliana enjoys exploring New England and spending time with her family and catching up with her friends in local PaintNite events.


Heather HeffernanTreasurer
Heather Heffernan

Heather is a meticulous, accomplished accounting professional who has more than 15 years of progressively responsible accounting experience across various industries including manufacturing, construction and public accounting. She attended Xavier University and graduated Cum Laude with a B.S.B.A. degree in Accounting. Her past experiences in leading roles have prepared her for her current position as Controller at Sylvia Group, and she looks forward to obtaining her Master’s degree and CPA Certificate. Outside of her work environment, Heather and her husband enjoy spending time outdoors, particularly hiking and running, and they devote much of their time in support of their community as well as various local charities such as the Children’s Advocacy Center of Bristol County, the American Cancer Society, St. Jude, and the Juvenile Diabetes Research Foundation.


Immediate Past President
Carol Closson, CISR

After 20 years in banking our President, Carol, started her insurance career in 1999 and obtained her insurance broker license in 2000. She earned her CISR designation in 2002 and is currently working on CPPL designation. Carol has worked at various size agencies and recently joined Rogers & Gray Insurance Agency, the largest agency on Cape Cod, in May 2013 as a Personal Lines Client Manager. Over the years Carol has been actively involved in the community which includes:

  • Business in Professional Woman of Cape Cod 1998-1999
  • Rotary Club Member 1990-2006. Service above Self award 1990 and has served as Treasurer and Vice President
  • Fundraiser Chairman 1991 for South Shore Cerebral Palsy Annual Auction
  • Community Involvement Award 1991 from Boston Five Cents Savings Bank
  • Human Resource Award 1996 & 1997 from Boston Five Cents Savings Bank
  • BNI (Business Network Institute) 2003-2011 Networking Award, and has held officer positions as Secretary and President
  • North Attleboro High School Graduate 1980
  • American Banking Institute Graduate from Babson College 1997

Carol has been a member of MAIW since 2009. She has held the office of Secretary, Assistant Director, Director, Vice President and President-Elect. She lives in West Yarmouth MA on Cape Cod.


Kathryn Beckwith, CPIW

Kathy has been a member of MAIW for almost 35 years. She has served as a Chapter Director and as MAIW, Inc. President from 1990 to 1991. Additionally, she has served on numerous committees and as a seminar leader. She is employed by Lumber Insurance Companies (In Receivership) as a multi-state workers’ compensation claims examiner.


A Parliamentarian is an expert in rules of order and the proper procedures for the conduct of meetings. The parliamentarian provides members and the Board of Directors directions on how to state a motion, rule of debate, quorum, etc.; assists with coordination of motions and resolutions, keeps track of the order of those wishing to speak, motions, amendments and voting as supports the President in maintaining order and adhering to time schedules.

Key Member
Lisa Rancourt, AAI,AIS,CPIW

Lisa has been working in the insurance industry for 30 years and is licensed in P&C and L&C. After many years in various positions within the P&C industry, she has spent the past thirteen years working in the Employee Benefits industry for Platinum Worksite Benefits. As a member of MAIW since 1997, Lisa has held many positions at the local, state, and regional levels including MAIW President in 2004 and MA Council Director in 2010 and 2012. In 1999 she was the MAIW Rookie of the Year as well as the Massachusetts CWC contestant. In 2010 she was also MAIW Member of the Year.


The Key Member provides support for the President, sends out communications from the President to members of the Board and assists with the Board and Association meetings.

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